Course Highlights
Understanding Workplace Conflict
Gain insights into the common sources of conflict and their impact on individuals and teams.
Effective Communication Techniques
Learn the importance of active listening, empathetic communication, and assertiveness in resolving conflicts.
Dealing with Difficult Coworkers
Discover practical strategies for managing challenging behaviors and fostering constructive working relationships.
Managing Conflict with Customers
Explore techniques for de-escalating tense situations and maintaining professionalism with upset customers.
Proactive Conflict Resolution
Develop skills to set boundaries, offer solutions, and seek support when necessary.
Your instructor
Elaine Swann brings to the table an extensive background in conflict resolution and interpersonal communication, cultivated through years of hands-on experience in corporate training and development. Her expertise is rooted in a profound understanding of the nuanced dynamics that come to play within the tapestry of workplace relationships. With a career built on fostering collaborative environments and spearheading initiatives to resolve disputes, Elaine has honed her skills in transforming potentially negative interactions into opportunities for growth and understanding.
At the heart of her dedication to the course "Navigating Workplace Conflicts" is Elaine's unwavering commitment to empowering individuals with the tools they need to communicate effectively and resolve conflicts with poise and empathy. Her innovative teaching methods and practical insights are drawn from real-world scenarios, ensuring that her students are equipped with knowledge that transcends theoretical applications. Elaine's passion for her work is evident in her enthusiasm to inspire others to cultivate harmonious work environments where every voice is heard, and every challenge is met with thoughtful resolution strategies.